If you purchased access to ArcWeb Services, live support is available from 6:00 AM to 5:00 PM Pacific time, Monday through Friday, except ESRI holidays. Before you contact support, be sure you have your customer number available (found on your e-mail purchase receipt). Live support is not provided for the evaluation period of ArcWeb Services, Public Services, or for content in Labs.
You can contact ESRI's Support Services by telephone (888-377-4575 or 909-793-3774), fax (909-792-0960), e-mail (support@esri.com), or Web form.
If you need assistance after hours, while evaluating ArcWeb Services, or with Public Services, visit ESRI Online Support or the Help Central pages in the ArcWeb site. Additionally, all users can share ideas and solutions in the ArcWeb Forums.
If you are using ArcWeb Services outside the United States and need support, contact your local ESRI international distributor.